Méadracht Feidhmíochta an Oibreora 2023
Ceanglaítear ar an Oibritheoir tuairisciú ar raon leathan méadracht feidhmíochta i rith na bliana. Is iad na torthaí seo a leanas cuid de na príomh-mhéadracht feidhmíochta a thuairiscigh an tOibreoir don Rialtóir don bhliain dar críoch 31 Nollaig 2023.
Value of Prizes as a % of Sales
57.73%
Must be at least 50%
Number of Shops
5,195
Must be at least 3,700
Speed of Prize Payment
100% Claims greater than €1000 paid within 3 hours following a visit to National Lottery HQ
Target 95%
Gaming System Availability1
99.98%
Target 99%
Player Service – Written Contact2
87% Letters answered within 5 working days
Target 80%
97% Emails answered within 2 working days
Target 80%
Phone Helpline3
99% Service Availability
Target 99%
88% Players calls answered within 30 seconds
Target 70%
85% Retailers calls answered in 30 seconds
Target 70%
1 7am to 10pm, excluding draw break, 7 days a week, excluding Christmas Day and prearranged outages and 7am – 11pm for online instant win games.
2 Service availability - 9.15am to 5.30pm, Monday to Friday, excluding Christmas Eve and Public Holidays.
3 8am to 8pm, 7 days a week, excluding Christmas Eve, Christmas Day, New Years Day and draw break.